A continuous relationship between a defined group of employees (represented by a union or association) and an employer. The relationship includes: The initial recognition of the rights and responsibilities of union and management The negotiations of a written contract concerning wages, hour and other conditions of employment and the interpretation and administration of this contract over its period of coverage.

ABSTRACT Bus ticketing process in Kenya is one of the slowest and time wasting yet it is the mains means of travel between the capital cities to major towns. Currently use of mobile telephone is widespread and considerable penetration has been achieved. In Kenya the application of bus ticketing system is yet to be explored. This comes in the light that Kenya’s bus travel business has grown steadily over time without matching improvement in ticketing or booking services. For long there has complaints and dissatisfaction among the public because travelers move long distances to book tickets and suffer congestion at bus terminals, unnecessary time wasting as a result of misplaced tickets and unauthorized agents who can cause financial loses. Ticket booking at bus companies is inherently time consuming, inconvenient and sometimes frustrating for time conscious passengers and therefore there is need to develop efficient mechanism that operates through an increasingly available technology like the mobile phone and specifically through a widely used application like SMS. The study examined SMS bus booking reduced terminal congestion, minimize time wastage and eliminate unnecessary expenditure. Bus ticketing is the process whereby customers can order, pay for, obtain and validate tickets from any location and at any time using mobile phones. The passenger downloads the essential program onto his [her mobile phone. This program allows the passenger to press a button to send an SMS to server indicating their travel details (Departure Date, Departure time, Destination Town, Departure Town). for source code contact +254723316663

ABSTRACT The center of this study was to develop and implement an Online Car Rental Information Management and Centralized Database System that helps in capturing the information from Customers and their Booking transactions. This was developed to reduce the effect of Manual System of Registering customers while booking. Therefore, the Project offers an extensive knowledge regarding Online Car Rental Information Management System from Africa one travels.thesyatem was developed using php MySQL HTML and CSS

This is database management system notes. It is topical notes that covers various issues on entity relationship diagram Covers entity relationship model basic concepts, characteristics of attributes, types of relation and referential integrity.

This is a topic lecture notes on database management system. Topic is database normalization. It explains what is normalization, use of delete, insert and update anomaly. Explains how to normalize 1,2,3,boy cord, 4 and 5th forms. It ends with outlining the advantages and disadvantages of database normalization.

Database management system notes. Topic is database transaction. It covers what are properties of transaction (acid properties), transaction status, interference between co-current transactions, cocurency control techniques and database recovery techniques

It covers introduction to database management system, structured query language and other areas

Covers codd's rules of relational databases Relation algebra (select, projection, catsian products, union, set difference.

Covers codd's rules of relational databases Relation algebra (select, projection, catsian products, union, set difference.

ABSTRACT Umbwa Kali car wash is facing a problem of poor management and the sharing of information with its customers. All activities and services advancement reports in Umbwa Kali Car Wash are done manually; and this causes a waste of time and outperformance of the car wash. The purpose of this work is to design and implement a web based application which will help this car wash to manage all problems relating to the communication between customers, employees and car wash staff. This application offers the ability of communicating with customers and car wash management quickly. It also offers the owner of car wash the ability to view all activity processes done by managers on daily basis through bill reports. For the development of this project two methodologies will be used: the research methodology and the software engineering methodology. Research methodology consists of interviewing and reviewing and the literature necessary to carry out this study. The population of this study is 60 including 40 employees of the carwash and 20 customers. Employees are many compared to customers because most of time customers are used to leave their car to the car wash to pick them back when they have been cleaned, this was the main challenge to the researcher because to find customers present to the car wash was not easy.