INTRODUCTION TO ACCOMMODATION Definition of terms Accommodation means housing; residence; lodging; arrangement; adjustment Scope of accommodation department Front Office Department-Is headed by the Front Office Manager and is in charge of the reception where guests may check in and out. Reservation is part of this section and handles individuals’ reservations and also fields inquires about room rates, room availability, and service Sales and Marketing Department-Headed by the Sales Director, who analyzes the property’s market base, devises a marketing plan for reaching the potential customers, and sells to and books reservations and functions for group business and key cooperate clients. Accounting Department-Headed by the controller or the Chief Financial officer. He tracks all incoming revenue and outgoing cash. In large hotels, accounting may be a division that incorporates the purchasing department.