In today's computer technology environment, the effect of IT plays a significant part in all real-time systems. Various management are in place to help the company organization achieve profit, standards, and future commercial growth. The VMS is important for monitoring how many visitors are there, what the objective of the facility visit will be, and who will be put in the block listed record due to rule violation. This technology also protects the building's overall security. The goal of this system is to synchronize the organization's business and visitors in order to achieve a wonderful connection among organizations globally. The background was compiled from many papers that discussed similar subjects and were connected to the system. In addition, the limitations and analyses of the present system have been addressed in order to demonstrate the organization's demands for a new system. In part three, we will go through the project planning, covering the feasibility study, Gantt chart, and software methodology in specific stages. Stepping on functional and nonfunctional requirements of the system, it is covered in the same chapter, as well as the system steps in the implementation part of section four, and finally with clear and direct conclusion and recommendations in section five with future work of the visitor management system, which will be added after the system is implanted in the organization and other related organizations.

According to Gittinger (1982) and Todaro (1986) planning is an activity, which minimizes future risks that is minimizing the unknown and maximizing the known.

The main purpose of this research was to determine and identify the challenges faced by micro finance institutions (MFIs) in credit management in Kisii. The study was guided by the following research questions: What are the exposing factors to credit risk among microfinance institutions? What is the relationship between credit management policy and customer retention? What are the guiding principles and practices that can be used to manage credit risk in microfinance institutions? In order to achieve the above, the study adopted a descriptive research design in order to obtain the data that is necessary, which in essence facilitated the collection of the private data as a way of getting into the research objectives. The population under study was 54 micro finance institutions. The collection of the private data was done using structured questionnaires that were pilot tested in order to ensure that there was reliability as well as validity. The coding of the data was done with the use of Microsoft Excel as when as Statistical Package for Social Sciences (SPSS) in order to generate the descriptive statistics for instance frequencies and percentages. The study findings reveled that there are various exposing factors to credit risk among microfinance institutions in Kenya. Specifically the majority of the respondents were of opinion that loans to individuals, highly contributed to credit risk, followed by involvement in foreign exchange trade, operational risk, prevailing inflation rates, prevailing interest rates group loans and finally, investment in bonds and equities. This implies that indeed issuance of loans to individuals is highly risk as compared to groups. It also implies that investment bonds and equities are less risky. The study concludes that that there is a positive relationship between credit management policy measures and customer retention. The study also concludes that the credit control policy implemented determines the risk exposure. Finally, the study concludes that controls, supervision and audit are adequate to mitigate credit risk.

Managing the student’s accommodation application process at Maasai Mara Technical Training Institute is a complex and time-sensitive task. This research work deals with the problems of managing and allocating hostels to students in Maasai Mara Technical Training Institute and to avoid the problems which occur when carried out manually. The aim of this research work “Online Hostel Management System” is to develop a web based system with a central database that will automatically allocate rooms to students, manage records related to the hostel, the system designed will keep track of all the available hostel rooms, their occupants and fund generated from hostel fee. Information for this research work was collected from two forms of data which are primary and secondary data. These are done by semi structured interviews and exploitation of the services of the library from textbooks, journals, internet and other materials for purpose of better understanding. The new system was implemented using PHP and MySQL. The result of the research is a Hostel Management and Allocation System for Maasai Mara Technical Training Institute.

purpose of this study is to assessment of claims management practices in case of AIC. The research’s particular emphasis was given to non-life /general insurance business of the company. The study tried to answer the questions that; what are the main factors of claims settlement dalliance in AIC, how claims management practices are source of customer compliance, how efficient is the claims management practice in AIC and what are the main reasons of claims rejection in Africa insurance company. The general objective of the study is to investigate claims management processes and practices of claims management. The study employed cross-sectional survey design in which 315 external customers selected randomly and 88 internal customers (i.e., staffs) involved in the claim process were the subject of the study by administering specially designed questionnaires. The results obtained suggest that the prevailing claims handling process is a major problem area affecting customers’ satisfaction that need to be overhauled. The clients of AIC believed that lack of updated and clear claims management manuals and procedures, lack of skilled, knowledgeable, experienced and committed claim staff and in claims service are the key challenges in AIC. More importantly, centralized claims management, external and internal effects of immoral behavior of the clients, surveyors, garages, spare part dealers, and internal employees along with sluggish interdepartmental/work units/ communications towards claims management were the major issues in the company. Poor compliant handling system of the company, delay of claims management from notification up to settlement to claimants, lack of intensive standard training for claims staff, and lack of work standard for internal employees, external surveyors and garages decelerates the rate at which quality service is delivered in the company. Thus, it’s recommended based on the finding that the AIC should create an effective, transparent and customer-oriented means to standardize the services, educate the customers, decentralize the claim unit and make use of the standard monitoring mechanism as per the strategies and policies of the company so as to maximize the level of satisfaction of motor claimants. The study suggests that to solve the claims settlement problems should begin from underwriting and the policies should be have an Amharic version and the management should also solve the problems of claims department centralization and dalliance problems. In addition the company should provide timely response for its customers and the investigation process should do in good cooperation with in claims department.

The financial sector plays vital role in any economy by transferring funds from surplus to deficit area by giving credit. In today’s changing financial landscape-environment of intense competitive pressure, volatile economic conditions, rising bankruptcies, and increasing levels of consumer and commercial debt; an organization’s ability to effectively monitor and manage risk associated to credit become critical. Therefore, managing its credit risk, using the credit risk management tools, can make the difference between success and failure. Hence it is essential to overview of the credit risk management practice of the banks and identifies the gap to take proactive measures and to protect the banks from any damage. Therefore the research to identify the gap on credit risk management practices of private banks case study in one of the private banks, Bank of Co-Operative was conducted. Qualitative research method was used and data has been collected from primary and secondary sources. In obtaining information from the primary data, a survey questionnaire was developed, pre-tested and used for collecting data. Simple random sampling technique was used to select respondents of the Bank and the data were collected from credit professionals. The study found that lack of information system that support the risk management process , absence of risk identification focused tools on customers’ business and the associated environment , unsound lending practices associated to credit processing and appraisal activities and lack of accountability, lack of measures associated to non performing loans, high concentration of loan on sector ,product ,geography and also on by large borrowers as a key drawbacks on credit risk management practices of the Bank.. Thus, it is suggested that Bank should build well organized management information system, should put in- place a system capable of assessing, monitoring and controlling risk exposures in more scientific manner, should give a key concern to minimize concentration risk and should develop code of conduct to proactively monitoring ethical standards, and prudent application of policies.

effect of talent management on employee retention in the case of KNP Collage in Kisii County.docx

The business environment has become more uncertain due to macroeconomic headwinds, shifting political climates and evolving consumer needs triggering organizational change in response to disruption. Manufacturing firms have more recently led the stage in organizational changes due to their vulnerability to the rising cost of goods threatening their margins. However, multiple organizational change initiatives have been known to flop by either not meeting their objectives or resulting in a worse position than before the change. Various change management strategies can be employed to mitigate the negative effects of uncertainty which leads to decreased employee engagement during change. There are limited empirical studies investigating change management strategies’ influence on employee engagement within the context of multinational companies in Kenya within the consumer goods industry. This study investigated the link between change management strategies and employee engagement in multinational companies in the consumer goods industry in Kenya. The study was anchored on Kurt Lewin’s change theory and Kotter’s eight-step change model. The study used a descriptive cross-sectional research design where the unit analysis was the 25 multinational consumer goods companies in Kenya. The representative of each of the 25 multinational companies in the consumer goods manufacturing industry was the chief executive officer (CEO) and chief human resources officer because they hold the requisite information on employee matters and relations, bringing the total number of respondents to 50. The research instrument for primary data collection was structured closed-ended questionnaires. The findings were analyzed through descriptive and inferential statistics and the statistical package for social science (SPSS) was the key analysis tool. The study found that the influence of change management strategies on employee engagement bears different magnitudes depending on the industry. Employee involvement strategy had the most significant positive influence on employee engagement while internal communication, training and coaching were positively associated with employee engagement but only to a moderate magnitude contrary to similar past studies in other sectors where all the key change management variables strongly influenced employee engagement. Recommendations from the study are that organizations should not single out a strategy but employ a combined approach for a stronger effect on employee engagement. It is also vital to foster an environment of trust between employees and leadership as it is a measure of engagement. The study acknowledges it was limited in that being quantitative and anonymous, was constrained in accounting for the experiences of the respondents as the researcher could not probe for further explanations of some responses. The study narrowed down on three change management strategies: internal communication, employee involvement and training and coaching and their influence on employee engagement while there could be other strategies that also strongly influence employee engagement. The study is also based on the perceptions of executive leadership which introduces bias.

The main objective of this study was to determine the influence of SCM on the performance of distributors of top FMCGs in Kenya. The study was guided by the following specific objectives: to determine the effect of inventory availability on the performance of FMCG distribution firms in Kenya, to assess the effect of order fulfillment on the performance of FMCG distribution firms in Kenya, to establish the effect of quality management on the performance of FMCG distribution firms in Kenya and to determine the effect of returns management on the performance of FMCG distribution firms in Kenya. This study employed a cross-sectional correlational research design and targeted 67 distributor firms which distribute the products of 4 major FMCG firms in Kenya. The population included the 42 Unilever Kenya distributors,9 Colgate Palmolive Kenya distributors, 7 Reckitt Benckiser Services Kenya Ltd distributors and 9 L’Oréal Kenya distributors. The data was collected using structured questionnaires. The study managed to collect data from all 63 firms representing 100% response rate. The other four companies which had been included amongst the firms involved during pre-testing the questionnaire were not considered for the purpose of actual data collection. The data was analyzed using SPSS version 25 and the output showed positive coefficients for each independent variable as well as low significant values. This study established that the supply chain management has a strongpositive effect on performance of distributor firms. This study concludes that SCM positively influences distributor firm performance. Also, the study concluded that inventory availability, order fulfilment, quality management and returns management have a significant effect on performance of the distributor firms individually. Based on the findings, the study recommends that producers, distributors and other players in the distribution chain to ensure goods reach the final consumers should work closely to ensure highly functional supply chain.

Management consultancy provides professional advice and services to clients facing business problems. Common areas include business planning, IT systems, and process improvement. 2. Consultants are hired for their independence, expertise, and ability to drive change. They use analytical processes like defining problems, gathering facts, developing solutions, and implementing recommendations.