Operations management is an area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed and effective in terms of meeting customer requirements.

This course unit is intended to equip the trainee with knowledge skills and attitude to enable him/her work efficiently in catering and accommodation establishment.

Man started engaging in the activity of production soon after its existence. Agriculture was the first production activity

COURSE OBJECTIVES: By the end of the course the student should be able to: I. Understand the concepts and principles of Operations Management ii. Visualize Production and Operations Management as an interdisciplinary function. iii. Understand the significance of production processes and process change iv. Understand the importance of planning and control in a production environment v. Understand the aspect of quality in products and services vi. Appreciate the need for cost optimization techniques in production and operations management

COURSE OBJECTIVES: By the end of the course the student should be able to: I. Understand the concepts and principles of Operations Management ii. Visualize Production and Operations Management as an interdisciplinary function. iii. Understand the significance of production processes and process change iv. Understand the importance of planning and control in a production environment v. Understand the aspect of quality in products and services vi. Appreciate the need for cost optimization techniques in production and operations management