aim of the study was to examine the employee participation in decision making and its impact on the organizational performance of SCIK. Informative, consultative, administrative, associative, and decisive participation levels; and formal and informal participation of employees in decision making, participative decision making, and representative participation of employees in decision making were identified as an independent variable in this study. The research has followed quantitative research approach, survey as a strategy, and structured questionnaire adopted from previous related works as data collection instrument. The research used descriptive and explanatory research design. The data was collected from the employees of SCIK across the existing occupational levels working at the head office, Nairobi, Kenya . Proportionate stratified sampling method along with random sampling techniques was applied to identify respondents proportionately across the occupational levels. Both primary and secondary data sources were used to gather data. The study has utilized a statistical tool called SPSS V.25 for doing the analysis. Descriptive statistics were used for summarizing and presenting the data. In addition to this, inferential statistical tools such as correlation, and regression analysis were utilized for examining the relationship between dependent and independent variables. The study revealed that associative and informative participations; and representative participation are the most practiced levels and types of employee participation in SCIK. The study found that there is a positive and statistically significant relationship between all independent variables and dependent variable; and all independent variables have a significant impact on the organizational performance of SCIK. The study concludes that, among the identified independent variables, there is strongest relationship between informative participation level and organizational performance of SCIK followed by participative decision making and formal and informal participation of employees in decision making respectively. In contrary, consultative, and associative participation levels have the least impact on the organizational performance of SCIK. The study recommends that SCIK should focus on implementing all dimensions of types of employee participation in decision making to enhance the performance of the organization.

Reward management is one of the ways used by organizations for attracting and retaining suitable employees as well as facilitating them to improve their performance. This study aimed at assessing the employee recognition practice and their effects on employee motivation in Lion International Bank. The study adopted quantitative research design. Data was collected using questionnaires. A total of 296 questionnaires were distributed, out of which, 265 employees responded. Descriptive statistics (frequency tables, percentages) were used to present data. Mean and standard deviation were used to analyze the programs; Data were analyzed with the help of the Statistical Package for Social Sciences (SPSS) computer program. Regression analysis were used to test the relationship between the variables under study in relation to the objectives of the study. The finding of the study shows that positive and significant relationship between all independent variable which are payment, promotion, benefit, working condition, supervision, feedback and autonomy and dependent variable employee, motivation. This implies that, a significant portion of employees considered the recognition practices in Lion International Bank S.C. as less motivating unfair, not competitive and attractive and hence employees seemed to be less responsibility, les loyalty and belongingness and less committed to the organization. It is recommended to review the banks recognition practices that are factor that effect employee motivation.

In a globalized and knowledge-based economy, quality and productivity management are keys to an organization’s success and survival in a competitive global environment. Many construction organizations therefore have to adopt quality and productivity as reliable management tools.These elements are primarily important inputs which lead directly or indirectly to the success of the construction industries. Construction is the major driving factor of the current Kenya economy, but current such practice in the Kenya building construction projects is still facing delays, cost overruns, poor quality and low productivity. Thus, thepurpose of this study was to explore the practices and challenges of motivating employees to improve quality and productivity in the Kenya Construction Design and Supervision Works Corporation. To achieve this objective, case study qualitative research design was employed. Thirty-five informants were used as samples to generate the required qualitative data through in-depth interviews with case informants through probing, semistructured interviews with key informants, and conducting documentary analysis method using interview guide, and documentary analysis template as data collection instruments, respectively. Thematic analysis and content analysis methods were used to analyze the data collected from different sources. Thematic issues emerged in data analyses were used to answer study questions and address the objectives. Findings reveal that top management mostly used non-financially related extrinsic motivational mechanisms in differential manner between experts and administrative staff in its different Sectors, Centres, and Corporate Service. Concomitantly, there were multi-faceted challenges encountered which had emanated from various factors while trying to improve quality and productivity in those divisions of the Corporation. Therefore, these findings have implications for business policy, professionals, interventions, and for further studies at different levels and various contexts at large.

LATEST EDITED CHEM PRACTICAL QUALITATIVE ANALYSIS

The design and the implementation of the project entitled “Analysis, design and implementation of KNP notice board information management system” which aims of developing and deploying an innovative system which allows the Head of Faculty to create accounts for Heads of Departments, who can login to prepare and publish announcements online, where the minister of information can suggest announcements to HODs for approval. Students can login to view these announcements from any location. This system improves efficiency and accessibility, reduces paper usage, enhances information security, and saves time and transportation costs for students and staffs. The used methodologies such as Agile, for collecting requirements which will be translated into comprehensive system specifications, for guidance in the development process effectively. Throughout the implementation phase, we have used object oriented system analysis and design methodology, in addition to this during the data collection I have used documentation, interview and observation for gathering data for decision making; regarding technologies used, JavaScript,PHP, HTML, CSS,MSQL and Xampp for implementation of the system. The findings regarding the noticeboard system were seen as the solution for handling the challenges which were being faced by both university and students during their daily activities by helping in notifying and generating SMS to students whenever the notice was set by the department in charge. This system improves efficiency and accessibility, reduces paper usage, enhances information security, and saves time and transportation costs for students and staff. By summing up the noticeboard system will be the ideal for KNP to maintain the notification record and to students getting easily the information published or notice whenever it pops up and be updated as well as university to generate the report of daily activities; also, I recommend the university to put the library and use this system and the future to implementation advanced embedded system and incorporate the security.

The Vehicle Service Management System is a comprehensive software application developed using PHP and a MySQL database. The system is designed to streamline the management of vehicle services and customer interactions, and it consists of two main modules: the User Module and the Admin Module. The primary objective of the Vehicle Service Management System is to provide a user-friendly and efficient platform for managing the complete life cycle of vehicle services, from customer enquiries to service requests and administrative management. Traditional vehicle service management often involves manual processes, fragmented data, and poor communication between customers and service providers. This can lead to inefficiencies, delays, and a lack of transparency in the service delivery process. The system is developed using PHP, a popular server-side scripting language, and a MySQL database to store and manage all the relevant data. The integration of these technologies provides a robust and scalable solution for the management of vehicle services. The User Module allows customers to access a dashboard to view the status of their total, rejected, and completed services. Users can also submit service requests, check the status of their requests, and print their payment slips. Additionally, users can manage their profiles, change their passwords, and recover their passwords. The Admin Module offers a comprehensive set of features for managing the system. Administrators can manage mechanics, vehicle categories, registered users, service requests, customer queries, and conduct searches for enquiries and services. The admin dashboard displays key statistics, including the total number of registered users, total enquiries, total mechanics, and total services. The implementation of the Vehicle Service Management System has demonstrated its effectiveness in streamlining the vehicle service process, improving communication between customers and service providers, and providing administrators with comprehensive data management capabilities. The system has been designed to enhance customer satisfaction, improve service efficiency, and offer a centralized platform for managing all aspects of the vehicle service process

This project, titled “Structural and Architectural Design of a G+3 Residential Apartment in Kisii Town, Kisii County,” was undertaken as part of the requirements for obtaining an Diploma at KNP Polytechnic Institute. The project encompasses both architectural conception and structural design, with a strong emphasis on effective communication to all stakeholders. Each section of the project is clearly numbered to facilitate easy navigation, allowing users to quickly access specific areas of interest. The design process was informed by a wide range of references and follows the standards set out in various authoritative documents, particularly the British Standards (BS). The structural analysis began with the calculation of all expected loads, including the building’s self-weight. The architectural design includes detailed plans showing the dimensions and overall shape of the building. The structural design covers critical elements such as beams, slabs, columns, stairs, and foundations, adhering to the guidelines of BS 8110-1:1997. Detailed plans and reinforcement schedules for these elements are also provided. The total cost of the building is estimated at 281,433,500 Ksh. The design criteria are primarily based on British Standards.

This project, titled “Structural and Architectural Design of a G+3 Residential Apartment in Kisii Town, Kisii County,” was undertaken as part of the requirements for obtaining an Diploma at KNP Polytechnic Institute. The project encompasses both architectural conception and structural design, with a strong emphasis on effective communication to all stakeholders. Each section of the project is clearly numbered to facilitate easy navigation, allowing users to quickly access specific areas of interest. The design process was informed by a wide range of references and follows the standards set out in various authoritative documents, particularly the British Standards (BS). The structural analysis began with the calculation of all expected loads, including the building’s self-weight. The architectural design includes detailed plans showing the dimensions and overall shape of the building. The structural design covers critical elements such as beams, slabs, columns, stairs, and foundations, adhering to the guidelines of BS 8110-1:1997. Detailed plans and reinforcement schedules for these elements are also provided. The total cost of the building is estimated at 281,433,500 Ksh. The design criteria are primarily based on British Standards.

This research project was undertaken to develop architectural plans and structural details for a G+5 building in Nyamira District, Nyamira Sector, . The project aims to contribute to Kenya’s development by designing a well-planned residential apartment and commercial structure that optimizes space utilization while adhering to regulatory standards. The study looks at both how the building is designed and how it' structurally designed, taking into designing and British standard codes for structural planning. the results showed that the architectural design of the mixed use building is composed by five stories, the building had a height of 18 meters, a length of 52.949 meters and width of 46.750 meters and features critical elements such as a 6.35m*4.4m slab panel, a 46.550m long beam, a 40cm*40cm column, and a 2.5m*2.5m footing. the structural design of this project showed that the design of the slab provided has a thickness with bars of 16 mm diameter top reinforcements spaced at 200mm and 16mm diameter bottom steel reinforcements at 200mm. while for critical beam the designed steel reinforcements were 2T16 at the top distribution steel reinforcements and 3T16at bottom and all of the bars were tied up with 8mm links spaced at 200mm. and for column the designed steel reinforcement was 6T25 from ground floor to first story, 4T25 from the first floor to second floor, 4T20 from second to third floor, 4T16 from third floor to fifth floor all of the bars tied up with 8mm links spaced at 200mm. while for stair the designed steel reinforcement was T12 at 300mm within the flight and T12 at 100mm within the landing. The concrete pad footing had bars of 16mm reinforcements in all direction spaced at 150mm. This proposed building consists of two sections: a residential apartment complex and a commercial area. Both parts are integrated into a single structure. The residential section includes a total of 20 units, each with living rooms, dining areas, bathrooms, and bedrooms. The commercial section features 38 shops, spanning from the ground floor to the top floor.

This course will help the learner conceptualize the process of growth and development from conception to early childhood. It will give the learner the required knowledge, skills and attitudes towards expectant mother, infant, toddlers and pre-scholars.

The document outlines a Diploma in Primary Teacher Education focused on Art and Craft, aiming to equip teacher trainees with essential pedagogical knowledge and skills for teaching art. It emphasizes the importance of artistic development, digital literacy, and cross-curricular approaches while detailing specific learning outcomes and course content. The course also explores career opportunities in art and craft, highlighting the significance of art in personal and societal development.

Management consultancy provides professional advice and services to clients facing business problems. Common areas include business planning, IT systems, and process improvement. 2. Consultants are hired for their independence, expertise, and ability to drive change. They use analytical processes like defining problems, gathering facts, developing solutions, and implementing recommendations.

The document provides an overview of management consultancy services, focusing on the role of independent accounting firms and the qualifications of management consultants. It outlines the reasons individuals enter the consulting field, the objectives of management advisory services, and the various types of consulting engagements. Additionally, it discusses the evolving nature of the consulting industry, the career structure within consulting firms, and the future prospects for management consulting.

STRUCTURE DESIGN OF PUBLIC LIBRARY G+3

purpose of this study is to assessment of claims management practices in case of AIC. The research’s particular emphasis was given to non-life /general insurance business of the company. The study tried to answer the questions that; what are the main factors of claims settlement dalliance in AIC, how claims management practices are source of customer compliance, how efficient is the claims management practice in AIC and what are the main reasons of claims rejection in Africa insurance company. The general objective of the study is to investigate claims management processes and practices of claims management. The study employed cross-sectional survey design in which 315 external customers selected randomly and 88 internal customers (i.e., staffs) involved in the claim process were the subject of the study by administering specially designed questionnaires. The results obtained suggest that the prevailing claims handling process is a major problem area affecting customers’ satisfaction that need to be overhauled. The clients of AIC believed that lack of updated and clear claims management manuals and procedures, lack of skilled, knowledgeable, experienced and committed claim staff and in claims service are the key challenges in AIC. More importantly, centralized claims management, external and internal effects of immoral behavior of the clients, surveyors, garages, spare part dealers, and internal employees along with sluggish interdepartmental/work units/ communications towards claims management were the major issues in the company. Poor compliant handling system of the company, delay of claims management from notification up to settlement to claimants, lack of intensive standard training for claims staff, and lack of work standard for internal employees, external surveyors and garages decelerates the rate at which quality service is delivered in the company. Thus, it’s recommended based on the finding that the AIC should create an effective, transparent and customer-oriented means to standardize the services, educate the customers, decentralize the claim unit and make use of the standard monitoring mechanism as per the strategies and policies of the company so as to maximize the level of satisfaction of motor claimants. The study suggests that to solve the claims settlement problems should begin from underwriting and the policies should be have an Amharic version and the management should also solve the problems of claims department centralization and dalliance problems. In addition the company should provide timely response for its customers and the investigation process should do in good cooperation with in claims department.

The paper is designed to Assess the Employees’ Performance Appraisal Practice and Challenges i n Debub Global Bank S.C .On the basis of data collected through questionnaires and interview; the researcher have tried to disclose some of the real problems of performance appraisal practice based on the opinion of the respondents in this Bank. The questionnaire was distributed to 68 employees of the bank working in head office: in which 54 were fully completed and returned. The questionnaire was distributed to the employee’s on the basis of simple random sampling based on respondent willingness and cooperation of the respondents. The data collected were analyzed using SPSS 23.On the basis of the data obtained from the respondents, lack of clarity of performance appraisal standards inadequacy to reflect the performance of the employees’ jobs and duties, and manager related problems are identified at Debub Global bank S.C. In Addition, the researcher has discovered that evaluators usually do not continually record or document the performance of employees over the evaluation period. In this regard, it was identified that evaluators evaluate the performance of employees on the basis of recent behaviors’. Based on the findings of the study, the researcher has recommended that Performance appraisal standard should be revised in participation of the employees for they are the actual persons who do the job and evaluated. In order to explain employees who do not know why performance evaluation is conducted the Bank’s management should create awareness on purpose of performance appraisal. The Bank’s HR directorate should follow up those raters who are not having file and support those using it now. The Bank’s management should give training to supervisors and managers who are responsible for conducting performance evaluation. This will boost raters’ ability to assess and advance raters’ unfairness.

The challenging for financial service market results more pressure on banks to develop and utilize alternative delivery channels, with a view to attracting more customers and improving customer perceptions and encouraging loyalty. The study is aimed at dealing with the opportunity and challenges of internet banking on Co-operative bank of Kenya. The study used descriptive research method that incorporated qualitative research approaches. In conducting this research, data was obtained from both primary and secondary sources. A descriptive case study that makes use of a combination of questioners that is taken account of 50 from employees and 80 from customers that are used because it helped the researcher clarify and explain the existing phenomenon in a meaningful, justifiable and numerical manner. Based on this research paper research problem it concerned on Co-operative banks that do not have an insight into how their customers perceive and evaluate internet banking service quality. Large number of COOP customers Disagreed on that customers have enough information about internet banking. Great Majority of COOP employees and most customers highly aware on the importance of internet banking to save time and money. Majority of COOP employees strongly agree on that internet banking is more accessible to users and customers are neutral. Great Majority of the COOP employees and majority of customers responded on that the service is very low to be adoptable to disable and elder people. Large number of COOP employees and customers responded on that COOP never provides a training to enhance awareness of customer. Great majority of employees and majority of customers agreed on that customers encounter problems related with Internet while using the service. Large no of employees and customers responded on that COOP seldom provides an alternative way when the Internet is slow. Majority of employees agreed on that COOP has experienced and skilled IT professionals to administer latest technology and Majority of customers disagreed on that COOP has experienced and skilled IT professionals to administer latest technology. COOP should have to create awareness and provide sustainable information in order to increase how to use/access internet banking since the study shows there is a gap b/n COOP and customers as COOP is only trying to fulfill the targeted percent .Internet banking service providers ought to look out for indicators of innovative ways of creating awareness about the service through participation in trade organizations, exhibitions as well as adoption of new technologies of Internet banking. In addition, it would be useful to study the corporate client’s diverse satisfaction needs in order to respond to them precisely. Further studies need to be carried out knowing that the Internet banking service is still new in most of the developing countries thus, new issues, needs and demands may arise as the banks continue to implement the strategy.

The purpose of this study is to assess the Practices, Challenges and Prospects in Implementation of Organizational Change in the Case of Splitting Kenya Electric Power Corporation. Both qualitative and quantitative approaches are employed. The primary data are gathered from managers and employees of EEP and EEU through survey questionnaires, interview, and focus group discussion and from secondary data. The researcher identified that the major bottleneck in implementation of organizational change includes inexperienced consultant in organizational wide change; lack of monitoring assumptions, risks, costs, return on investment; lack of adequate training and implementation of performance measurement system; lack of leadership support and couching; gap in operational planning and clear day to day activities; and lack of information technology support and provision of adequate resources. The research concludes that the implementation of change in organization in splitting EEPCO has failed to meet its target, especially in relation to improvement of customer service. The study recommends the two organizations to resolve the bottlenecks that are identified in order to meet their target of better customer. Careful monitoring of the entire change process is essential in order to be able to measure its impact and evaluate its success to fulfill the gap accordingly.

Ethics is a very essential concept that defends oneself as an individual, society and culture in organization. In Kenyan road authority ethical braches are becoming common. This research examines employee work ethics and culture in Kenya Road Authority. The objective of the research is to investigate the existing ethical situation in the organization that has become culture of the Kenyan Road Authority (KRA) and recommend useful and improved ways of the ethical treatment in the organization. To achieve this objective, the research focuses on the ethical issues existing in the organization and unethical behavioral in workplace, value and beliefs of the organizations. The study used a mixed research method and descriptive research design. Using random sampling technique 376 employees and, 32 team leaders was chosen and by using survey method the data was collected and analyzed. The study shows ethical and behavioral issues exist in the culture of the organization. The result of the unethical issues results shows if there is the occurrence of the phenomenal such as favoritism, abuse of power and discrimination which appeared to be are the highest. Following second are being late, absenteeism, misusing internet, unethical communication, being irresponsible and dishonesty exist in different levels, as well. In genKRAl the data clearly shows show, there is a great deal of work to be done on work ethics and the culture of the organization because the work ethics is proven to be determining factor on the culture of the organization.

purpose of this study is to assess on MFIs in Of Kenya and more specifically, Kisii credit and saving institution operations regarding its challenges. Reviews of research design, the research method, the research approach, the methods of data collection, the selection of the sample, the research process, Sampling Techniques, the type of data Analysis, the ethical considerations and the research limitations of the project. The findings confirmed that Staff training is available of capacity building of all KCSI employees, HR Office it has Owen problems the procedures and recruitment process are not transparent and clear for all staffs. Management department doesn’t give final decision for some problems it happened in the institutions. AdCSL registered and licensing by NBE at the time of establishment. People often used funds for consumption rather than entrepreneurial investments this is the major weakness of the Clint. The result of study show the lending capacity of the institute limited and restricted amount of money, there is lack of skilled manpower , there is high staff turnover ,Government and the city administration to interfere on the policy and regulation against the financial industry, Government body influence MFIS in order to accomplish its political issues, government assigned inefficient directorate boards member, there is lack of modern financial system, technology and data management most of the time working by manual because of this the service doesn’t deliver efficiently.