Office procedures are a set of instructions that guide employees through specific tasks. They are essential to the success of a business, as they help to reduce errors and miscommunications

This unit describes the competencies required to participate in provision of Perioperation Theatre Clinical Services. It involves preparing emergency trolley, undertaking patients’ and procedure verification, patient wheeling, assisting in inducing, monitoring and reversal of the patient.

BUSINESS DESCRIPTION The business will be located within Kisii Town. The location itself serves as the divisional headquarters. It is found in Kisii county Nyanza province. the bisiness name will be Eternal Peace Funeral Home which will be offering funeral products and services. 2.0 MARKETING PLAN The business will have a market share and more who shall be coming into this business due to its advertisement of the business shall be that the returns on capital employed after the period of 3 to 4 years after startup of the business should have earned a profit margin that exceeds the starting capital. 3.0 ORGANIZATION AND MANAGEMENT PLAN. The sole proprietor will be the director of the enterprise. However, the business organization will have a proper chain of command and high cooperation in the enterprise in order to achieve the set goals. The enterprise will have a management team of staff led by the qualified personnel. There will be set rules and regulations for smooth running of the enterprise. 4.0 OPERATIONAL PLAN The enterprise will require various machines and equipment in order to operate effectively. The enterprise will purchase equipment and facilities. 5.0 FINANCIAL PLAN It’s essential for any business to start a financial plan for the proper management and smooth running of the enterprise. The enterprise will acquire a startup capital

CHAPTER ONE: BUSINESS DESCRIPTION The business name will be Makori Advocates Law Firm located in Kisii Town adjacent to Kisii general hospital within CBD, Business address is P.O Box 158 kisii. The form of the business will be sole proprietorship so that all the profit is enjoyed by oneself. The starting capital will be 1.5 Million, other sources will be grants and loans. CHAPTER TWO: MARKETING PLAN The law firm business just like other service industries is an exciting and a competitive venture, expanding rapidly ranging from civil courts to huge investments of top law firms. Starting and running a law firm may be challenging and daunting, but a profitable law firm business venture. The marketing plan takes into cognizance the dynamic and competitive market nature unpredictable demands of the clients. The initial and prudent steps will to increase the market share through advertisements and promotions to publicize the law firm services offered to attract more clients. The specific target market population is the general public, people within the building, town residents, the nearby hospital employees, patients, students and lecturers . The main competitors of the business will be those other entities carrying out similar business activities within the market area. The proposed business aims to provide efficient and real-time services and quality services, The menu pricing of the services will be considerate and reasonable. CHAPTER THREE: ORGANIZATION AND MANAGEMENT PLAN Makori Advocates Law Firm is to operate under a competent management with the support of key personnel who shall be skilled and are resourceful in law firm service. These will include employees who are knowledgeable and experienced in law field. The law firm, therefore, shall require the services in law. The recruitment shall be carried out with regard to educational qualifications and training background for those aspiring for senior positions of responsibilities, duties, supervision and services. Other subordinate employment entry level may not require specific academic standards other than emphasis on good personality and ability to work with people cordially with hospitality holding all clients with high regard. To improve quality of service to clients, on-job and in-house training exercises shall be conducted from time to time to reinforce the needed and relevant advocate skills and knowledge. The promotion of an employee shall be based on merit, capability, performance, production and loyalty. The employees’ incentives will be based on overtime and salary increments and other monetary gifts depending on the prevailing cost of living. The business will operate legally under the government policy and county by-laws and acquiring relevant business licenses, permits and other by-laws. Amongst other supporting services the business shall seek arelegal, banking and postal services. Health and safety mechanisms shall be applied and fire extinguishers shall be fitted. In addition to the postal services, the business shall consider the use of Information Communication Technology (ICT) by developing a fully functional website to reach a wide client market. CHAPTER FOUR: OPERATIONAL AND PRODUCTION PLAN Business shall need to invest in essential law equipment and tools, supplies and furniture appropriate for the modern law firm business and to ensure efficiency and comfort. The size and space of the room(s) to place necessary law firm equipment, to be considered for easy access whenever service calls. Running a law firm requires an attractive space to lure clients, and plenty of law firm equipments and tools/ware for good and expeditious service delivery. The business will be situated in Kisii Town, occupying the ground floor of Mwangaza building, located opposite Kisii County General Hospital, adjacent to the public service vehicles/buses terminus. The location is within the plum central business district (CBD) of Kisii Town. It will serve the general public, people within the building, town residents. The whole idea was arrived at after thorough observation and viability study that there are no better optional law firm services within this vicinity aside from the temporary structures serving as law firm. Major Law firm are located distant from this area. The locality is very accessible through good network of roads and inhabited with high population which consequently presents favorable Law opportunities and good market for the law firm services. Other essential amenities and utilities that entice business establishment such as security, water and electricity are available. CHAPTER FIVE: FINANCIAL PLAN This is a concise statement that requires financial calculations and expected income. The business desired financing is to be inclusive of pre-operational costs which cover costs of renovating the premises, rent, purchasing and installation of equipment, insurance and licenses, legal procedures, water and electric utilities, cost of advertisements and promotions. Makori Advocates Law Firm will uphold the financial management policies and accurate book-keeping for day-to-day exigencies and for posterity of references of finance records. The books of the business accounts will be verified and audited regularly. The capital required to commence the business will be approximately Kshs 1,500,000 and expected to get a closing balance of approximately Kshs 5,000,000 by the end of the third year.

1.1 BUSINESS DESCRIPTION In this chapter, the entrepreneur decides to look for the name of the business, the location, the owner of the business, registration of the business, products and services, justification, industry and goals of the business. 1.2 MARKETING PLAN The entrepreneur in this chapter will look for the marketing objectives the customers, market share and segment, competitions, pricing, strategy, advertisement and promotion strategies distribution, sales tactics. 1.3 MARKETING AND ORGANIZATIONAL PLAN The entrepreneur in the chapter will look the management and organizational, management objectives, personnel, remuneration and in comities. 1.4 PRODUCTION AND OPERATIONAL PLAN In this chapter the enterprise will work on production facilities and capacity, production strategy, the production process, regulation affecting process and regulation affecting production. 1.5 FINANCIAL PLAN In this chapter the entrepreneur will work on financial plan, Performa cash flow, and income statement, Performa balances sheet the break-even analysis, the desired capitalization and expected profitability.

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Endocrine system has far-reaching effects in the human body because of its links with the nervous system and the immune system. The nervous system and the interconnected network of glands known as the endocrine system control body systems Other tissues produce hormones that are secreted into body fluids and act on nearby cells and tissues. Hormones are important in regulation of the internal environment of the body and affect every aspect of life

A group of metabolic diseases in which a person has high blood sugar, either because the body does not produce enough insulin, or cells don’t respond to the insulin that is produced. High blood sugar produces the classical symptoms of Polyuria (frequent urination), Polydipsia increased thirst) and Polyphagia (increased hunger).

Review of anatomy and physiology i) Nose A. Structure The nose and mouth allow air to flow in and out of the body. They also humidify inhaled air, which reduces irritation of the mucous membranes. B. Functions 1. Passage for incoming and outgoing air, filtering, warming and moisturizing 2. Organ of smell; the nares (nostrils) contain olfactory receptor sites and provide the body’s sense of smell.

The thyroid gland is a butterfly-shaped organ located in the lower neck anterior to the trachea. • It consists of two lateral lobes connected by an isthmus. • The gland is about 5 cm long and 3 cm wide and weighs about 30 g. • The blood flow to the thyroid is very high (about 5 mL/min per gram of thyroid tissue), about five times the blood flow to the liver. This reflects the high metabolic activity of the thyroid gland.

Parathyroid gland is located on the neck, embedded in the posterior aspect of the thyroid gland. • They are four in number • Parathormone, a protein hormone, regulates calcium and phosphate metabolism. • Increased production results in increased calcium absorption from the kidney, the intestines and the bones.

Chronic Obstructive Pulmonary Disease (COPD) is the third leading cause of death worldwide, causing 3.23 million deaths in 2019 .Over 80% of these deaths occurred in low- and middle-income countries (LMIC).COPD causes persistent and progressive respiratory symptoms, including difficulty in breathing, cough and/or phlegm production. COPD results from long-term exposure to harmful gases and particles combined with individual factors, including events which influence lung growth in childhood and genetics. Environmental exposure to tobacco smoke, indoor air pollution, and occupational dusts, fumes, and chemicals are important risk factors for COPD. Early diagnosis and treatment, including smoking cessation support, is needed to slow the progression of symptoms and reduce flare ups.(WHO,2019)

Acute Pharyngitis is an inflammation or infection in the throat usually characterized by sore throat