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The purpose of the study is to analyze the effect of service delivery procedures on customer satisfaction in five-star hotels in Nairobi CBD area. The study focuses on various objectives that make up the dependent and independent variables which will in turn be analyzed and presented after the data collection procedures. The study looked into various previous researches done on the same and identified the research gap which determined the target audience and the research group and site. As the researcher will proceed to data collection, the study will employ the use of questionnaires to collect relevant data for the study. The researcher will use census sampling technique whereby; the five-star hotels will be sampled using stratified sampling. Cluster sampling technique will be employed in that the sample will be categorized into two clusters namely: the entire service delivery team making up the hotel management and staff and the customers who frequently use the five-star hotels in Nairobi CBD area. The researcher will collect both qualitative and quantitative data which will be analyzed using SPSS and presented in form of tables and graphs for easy understanding. The study findings will, then, be presented and from which, conclusion and recommendations will be drawn to assist in future studies and to assist the hotels provide better services that satisfy the customers

the current competitive business environment, the use of advertisement as a marketing strategy cannot be out looked in order to remain competitive in the tourism industry. Advertising has been embraced by many as a result of increased technological advancement, where by social media, broadcasting channels and other technologies have been embraced to market and create awareness about the existence of a product and services in a destination. This study therefore, sought to evaluate the influence/effectiveness of destination advertising on tourism performance in Thomsons Falls, Laikipia County. The specific objectives of this study were to examine the various methods of advertising used in Thomsons Falls, to determine the perception of tourists on the effectiveness of the methods used for advertising, to determine the impacts of the different forms of advertising on tourism performance and also to determine the challenges of advertising. Descriptive research design was used in this study. The study employed purposive sampling method in selecting the sample elements. Primarydatawascollectedusingquestionnairesandinterviewschedules.Secondarydatawas collected from documented information to supplement the primary data. The respondents were the employees in Thomsons Falls, TRA officers Laikipia County and the visitors. The target population was 160 respondents, where 50 respondents were accessed as the sample size. Data was processed and analyzed quantitatively. The analysis was done with the help of Statistical Package for Social Science (SPSS) and Excel. Measures of central tendency were used to analyze the quantitative data. The data was presented in form of graphs, tables and charts indicating the frequencies, mean and percentages. The key findings were that: Advertising results to increased profits by 23% to the tourism organizations. This is as aresult 15% increase in visitor numbers, the study also concurred that advertising helps in retaining a firms competitiveness in the market and enables a firm to compete favorably as provided by 21% of the respondents. The research found out from 42% of the respondents population that the use of social media, personal selling and media broadcasting are the most embraced marketing tools which are effective to both the organization and the clients. The study findings and recommendations are useful to the travel and tourism industry stakeholders, the government, all other linked industries and the entire society, and it emphasizes on the importance of advertising and how it affects tourism performance.

Get your editable research project Eco tourism is a form of tourism involving responsible travel (using sustainable tourism transport) to natural areas, conserving the environment and improving the environment and improving the well-beingof the local people.Eco tourism is the study under investigation. To get a clear view of the constituents of eco-tourism, therefore the core study focused in Ol Pejeta conservancy. The core purpose of the study was to find out the factors that affect eco-tourism management. Objectives of the study included: how the level of education of the tour operators affects eco -tourism management, determining how the code of conduct of tourists affects eco- tourism management finding out how social responsibility affects eco-tourism management and determining how cultural heritage affects eco-tourism management. The information gathered from the study will play a vital role in responding to some discrepancies in the field of tourism, especially in eco-tourism. The study was influenced by the growth of sustainable tourism by many tourism organizations, eco-tourism being one of the leading forms.This study will also be of great importance to learning institutions by providing information concerning eco-tourism which will also act as a source document for other researchers on the same field. The study used a descriptive survey design and the target population included the tour guides, the administration, the tourists and the locals. The sample design used was purposive sampling and the convenience sampling design. The data collection instruments used included questionnaires and interviews. The quantitate data was analyzed into frequencies, percentages and mean in tables.The findings and recommendations help in identifying whether eco-tourism management is of great importance in promotion of the whole tourism product in Ol pejeta conservancy or not. The recommendations give an outlay of what should be done to make eco-tourism of greater benefit to the entire tourism industry.

Get your editable report This project examines the aspect of the hospitality industry which is Hotel management. In the 21st century the use of the internet, computers and other electronic devices have made handling different jobs and aspects of management very easy. This project is the design and implementation of an electronic hotel management system that provides proper management of data and transactions in a centralized and organized manner and also provides a user friendly interface with which the user can interact easily with the just little or elementary knowledge of operating computers. This project is designed to create a platform that allows booth the user and administrator to keep track of transactions like room reservations, room booking, financial administration of the hotel, staff record keeping, online reservation and other day to day activities involved in the running and management of a hotel. The implementation is based on the requirements for a hotel management system. The project work is divided into five major categories which are; Front Desk, Accommodation, Catering, Finance & Account and Personnel Staff Record (Human resource management). This project accomplished the task of building a system that ensures accurate record maintenance which was done through proper identification of customers and the proper designation of user functions with most of the processes being done automatically. An electronic hotel management information system is required to assist management of data in the hospitality industry and also to make the entire hotel management process easier. The project was designed with the use of Microsoft visual Studio which is an integrated development environment made by Microsoft. It can be used to develop console and graphical user interface applications along with windows form application websites. The database system was created using Microsoft SQL server (MSSQL). For source code contact 0723316663

Get your editable research project This research work evaluated customer’s perceived risk and online bookings of hotels in Kisii Town. It was a descriptive survey research in which 4 specific objectives, 4 research questions and 4 research hypotheses guided the study. The researchers purposively use 18 hotels in Kisii Town as its case study and 384 as its sample size. The research instrument used for data collection was a questionnaire on a 5 point rating scale, which was subjected to a reliability test that produce a reliability coefficient of 0.853, descriptive and inferential statistics on SPSS version 20.0 was used to analyze the data generated. Findings revealed that there is no significant relationship between financial risk and online booing of hotels in Kisii Town and there is a significant relationship between financial risk and online booking of hotels in Kisii Town . Secondly, there is no significant relationship between security risk and online booking of hotels in Kisii Town and there is a significant relationship between security risk and online booking of hotels in Kisii Town . Thirdly, there is no significant relationship between social risk and online booking of hotels in Kisii Town and there is a relationship between social risk and online booking of hotels in Kisii Town . Following the positive and insignificant relationship between online booking as a dimension of customer’s perceived risk, the study recommended that in booking of hotels online, customers should look out for secured and registered sites to avoid loss of money and other financial details and hotel owners introducing online platforms should also make sure that their sites are secured from intruders in other to protect their customers.

Get your editable research project The influence of Service Quality on Customer Satisfaction and Customer Loyalty in 4-star hotels in Nairobi County, Kenya has been a major importance in the hospitality industry. Service quality as seen is a major factor that contributes to customer satisfaction in the hotel industry since excellent service quality will bring about the satisfaction of their guests thus the brand of the hotel will be improved by the satisfaction of their guests. Service quality is also a major factor to which contributes to the loyalty of a guest since the customer will be satisfied and will definitely visit the hotel occasionally since the service quality of the hotel is good and professional thus the customers will talk to other to other potential customers about the quality of service of the hotel and they were treated as well as how they enjoyed their experience in the hotel. This then will improve the appearance of the hotel and increase the brand status of the hotel. We see the relationship of service quality on customer satisfaction and customer loyalty and the various theories as well as the different models that display the relationship between service quality, customer satisfaction and customer loyalty

Get your editable research project The influence of Service Quality on Customer Satisfaction and Customer Loyalty in 4-star hotels in Nairobi County, Kenya has been a major importance in the hospitality industry. Service quality as seen is a major factor that contributes to customer satisfaction in the hotel industry since excellent service quality will bring about the satisfaction of their guests thus the brand of the hotel will be improved by the satisfaction of their guests. Service quality is also a major factor to which contributes to the loyalty of a guest since the customer will be satisfied and will definitely visit the hotel occasionally since the service quality of the hotel is good and professional thus the customers will talk to other to other potential customers about the quality of service of the hotel and they were treated as well as how they enjoyed their experience in the hotel. This then will improve the appearance of the hotel and increase the brand status of the hotel. We see the relationship of service quality on customer satisfaction and customer loyalty and the various theories as well as the different models that display the relationship between service quality, customer satisfaction and customer loyalty

Get your editable research project Since March 11, 2020, the World Health Organization (WHO) established a global pandemic status for 2019 coronavirus disease (COVID-19). Global pandemic status means that the disease is throughout the world; the entire world population wherever their country is,can be potentially be infected. This study aims to examine the recovery measures in star-rated hotels in Nairobi post-COVID-19 Pandemic. The data collection method that was used in the study is the primary data collection method. Primary data collection involved the use of questionnaires distributed to the various star-rated hotels in Nairobi to determine the recovery measures put in place post the COVID-19 Pandemic and weresigned by various managers heading the various departments in the hotels. Questionnaires were used because they are easy to distribute among a large group and large amounts of information can be collected effectively and on time. Questionnaires are alsoeasy to facilitate because the questions are often easy and straightforward, therefore, making them very practical. Data was collected with the aid of a questionnaire as the ideal data collection tool. The target population was star-rated hotels in Nairobi which are 53 in total ranging from two to five-star ratings. The sampling design was a simple random sampling where every member of the population had an equal chance of being selected to be sampled and the sample size will be a target of all the 53 hotels which is the entire population. Data collected through questionnaires wereanalyzed using charts and converted into percentages.Out of the 53 listings of star-rated hotels in Nairobi to whom questionnaires were issued, the response rate was 18 respondents.A total of 88.9 % of the respondents knew about the COVID-19 Pandemic to detail while 11.1% were familiar with it. The study found out the importance of undertaking recovery measures. 66.7% of the respondents thought that it was extremely important to have recovery initiatives in place, 16.7% thought that it was very important,11.1 % thought that it was important while 5.5% thought it was somewhat important.Inconcltion, the study shows that Recovery and sustainability is the most important aspect for Star-Rated Hotels to survive in a post Pandemic era.

Get your editable research project The study examined the staff involvement in decision making and hotel performance in Kisii town, Kisii County. The objectives of the study are; to examine the extent to which staff involvement in decision making influence staff productivity in hotel establishments in Kisii town, Kisii County, to determine the influence of staff involvement in decision making on hotel productivity, to examine the extent to which staff involvement in decision making influence sales growth in hotel establishments and to identify the factors militating against staff involvement in decision making in hotel establishments in Kisii town, Kisii County. To achieve the objective of the study, survey research design was adopted. The researcher adopted primary data in getting the required information through the use of structured questionnaire. The population of the study is 38 registered hotels in Kisii town, Kisii County with 520 staff strength. The sample size of the study is 226 after adopting Taro Yamane formula. In analyzing the data, simple regression analysis was used. The findings revealed that staff involvement in decision making has a significant influence on staff productivity in hotel establishments. The findings further revealed that staff involvement in decision making has a significant influence on hotel productivity in Kisii town, Kisii County. The findings also revealed that staff involvement in decision making has a significant influence on sales growth of hotels in Kisii town, Kisii County. However, the study recommends that Hotels should provide an enlightenment program for workers on their rights to seize the opportunity of involvement in decision making. Also, hotels should liberalize management structure so as to allow for greater workers involvement.

This Project titled “Architectural and Structural Design of Three-storey Clinic in Kisii District: addresses the pressing need for modern infrastructure in Kisii, particularly in meeting the growing demands of the hospitality industry. Given Kisii’s socio-economic landscape, where the tourism and hospitality sectors are pivotal for economic growth, this study aims to evaluate and create a sustainable architectural framework and structural design for a hotel that integrates modern design principles and sustainability. Problem Statement: As Kisii advances towards its vision for sustainable development, there is a critical requirement for infrastructures, such as hotels, that cater to the influx of tourists while promoting local economic growth. This study seeks to address the gap in architectural and structural frameworks within the hospitality sector, particularly in densely populated regions like Kisii District. Objectives: The primary objective of this study is to design a comprehensive architectural model and structural configuration for a three-storey Clinic, aiming for efficiency, safety, and aesthetic appeal. The specific objectives include: This study adopted a case study methodology focusing on Kisii District. Data was collected through site observations and analysis of the existing infrastructure. Architectural designs were rendered using ARCHICAD, while structural designs—including slabs, beams, columns, and foundations—were analyzed using PROKON software. Reinforcement specifications were calculated for each structural element to ensure safety and durability. The architectural design emphasized the integration of modern aesthetics with functional spaces, including reception areas, guest accommodations, and service rooms. The structural analysis revealed that the designed building could effectively support anticipated live and dead loads while maintaining safety standards. Recommendation: It is recommended that further research focuses on environmental impacts and how to incorporate renewable energy practices into clinic designs. Additionally, policymakers should facilitate training programs for civil engineering students to enhance competencies in using modern design software, which is crucial for sustainable infrastructure development in Kisii.

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