The research work evaluated customer’s perceived risk and online bookings of hotels in Kisii Town. It was a descriptive survey research in which 4 specific objectives, 4 research questions and 4 research hypotheses guided the study. The researchers purposively use 18 hotels in Kisii Town as its case study and 384 as its sample size. The research instrument used for data collection was a questionnaire on a 5 point rating scale, which was subjected to a reliability test that produce a reliability coefficient of 0.853, descriptive and inferential statistics on SPSS version 20.0 was used to analyze the data generated. Findings revealed that there is no significant relationship between financial risk and online booing of hotels in Kisii Town and there is a significant relationship between financial risk and online booking of hotels in Kisii Town . Secondly, there is no significant relationship between security risk and online booking of hotels in Kisii Town and there is a significant relationship between security risk and online booking of hotels in Kisii Town . Thirdly, there is no significant relationship between social risk and online booking of hotels in Kisii Town and there is a relationship between social risk and online booking of hotels in Kisii Town . Following the positive and insignificant relationship between online booking as a dimension of customer’s perceived risk, the study recommended that in booking of hotels online, customers should look out for secured and registered sites to avoid loss of money and other financial details and hotel owners introducing online platforms should also make sure that their sites are secured from intruders in other to protect their customers.

following are the objectives of the study: To examine the processes, methods and attainment of manpower training of employees in the public sector. To examine the process, methods and attainment of employee productivity in the Public sector. To discover the effect of knowledge on employee productivity in the public sector. To discover the effect of skill on employee productivity in the public sector. To discover the effect of attitude on employee productivity. To establish relationship between the effect of knowledge and skill on employee productivity in the Public Enterprises. To establish relationship between the effect of knowledge and attitude on employee productivity. To establish relationship between the effect of skill and attitude on employee productivity.

Communication is the key ingredient for establishing and maintaining relationships between two or more parties. In order to find ways that will lead to healthy relationships in different fields and professions, communication has been one of the many fields that have been researched on severally. Due to the diversity of communication and the different media through which information is passed, most researchers have not been able to exactly customize these topics to fit some situations, people and organizations. Communication channels have not been barred in some of the existing relevant research though they have not been able to give specific situations where each channel should be applied. The aim of this research is to make this topic understandable, customize it and appropriate it to the situation that we are, how it affects us and the topic real to us rather that conceptualize. The research also target to give the importance of communication channels, how well they can be put to use in the process of communication and the merits that come with the proper use of the channel. The research took place at Maasai Mara University and targets the communication between the students and the administration, how well the channels have been put to use and the relationship that comes with that.

Thebmain objective of the study is to examine the effect of employee downsizing and retrenchment on organizational performance (A Study of Selected Tertiary Institutions in Kisii County). The specific objectives are to: assess the impact of restructuring and re-engineering on commitment of Selected Tertiary Institutions in Kisii County. Examine the effect of termination and rightsizing on growth of Selected Tertiary Institutions in Kisii County. Determine the effect of redundancies and collective dismissal on sustainability of Selected Tertiary Institutions in Kisii County. investigate the challenges of employee downsizing and retrenchment on organizational performance in Selected Tertiary Institutions in Kisii County.

investigate the effect of orientation programs on employee's performance. To investigate how introduction of new employees to co-workers affect employee's performance. To examine how use of employee handbook affect employee's performance. To examine the effect of assigning a mentor to new employees on employee's performance. To investigate how employee tour of workplace affect employee's performance.

ABSTRACT The study about agent banking and its benefits to involved Financial Stakeholders was conducted in the banking Sector, comprised of two objectives: explore the process for adoption of agent banking for the creation of a financial system: A case of BK and Equity Bank Kenya; and identify the benefits of agent banking as a financial system for financial stakeholders, including agents and commercial banks, central bank, Access to Finance Kenya and customers. The agent banking is designed to help commercial banks increase their outreach without incurring additional costs of setting up physical branches. This study used an exploratory case study research design and sample size of 26 respondents. Data were collected using interviews and analyzed using content analysis. The study identified the process of adoption of agent banking as a financial system and benefits to involved financial stakeholders banking to follow the proposed steps. This study found that agent banking adoption process starts with Central bank issuing agent banking guidelines and Commercial banks apply to obtain prior written approval of the Central bank. In this process, commercial banks invite interested agents to apply seeking permission to provide financial services on their behalf. Technological devices such as mobile phone and POS machines and computer machines are used in the process to provide the financial services after signing the contract between a commercial bank and an agent. It benefits Central bank and Access to Finance Kenya in terms of promoting financial inclusion; increasing the market share and market penetration especially in remote areas for commercial banks. Agents benefit from it, in terms of commission received for agents and customers get convenient access to bank services, for customers. The study concluded that, agent banking that should be adopted by all the commercial banks in order to speed up the promotion of financial inclusion in Kenya. It therefore recommended that the central bank should provide online approval to easy the process. Commercial banks should keep increasing the number of agents to reach potential customers in unbanked locations. They should also adopt other technological devices to provide agent banking services and offer micro loans via agents. Increase the threshold of cash in and cash out transactions an agent cash effect.

the current competitive business environment, the use of advertisement as a marketing strategy cannot be out looked in order to remain competitive in the tourism industry. Advertising has been embraced by many as a result of increased technological advancement, where by social media, broadcasting channels and other technologies have been embraced to market and create awareness about the existence of a product and services in a destination. This study therefore, sought to evaluate the influence/effectiveness of destination advertising on tourism performance in Thomsons Falls, Laikipia County. The specific objectives of this study were to examine the various methods of advertising used in Thomsons Falls, to determine the perception of tourists on the effectiveness of the methods used for advertising, to determine the impacts of the different forms of advertising on tourism performance and also to determine the challenges of advertising. Descriptive research design was used in this study. The study employed purposive sampling method in selecting the sample elements. Primarydatawascollectedusingquestionnairesandinterviewschedules.Secondarydatawas collected from documented information to supplement the primary data. The respondents were the employees in Thomsons Falls, TRA officers Laikipia County and the visitors. The target population was 160 respondents, where 50 respondents were accessed as the sample size. Data was processed and analyzed quantitatively. The analysis was done with the help of Statistical Package for Social Science (SPSS) and Excel. Measures of central tendency were used to analyze the quantitative data. The data was presented in form of graphs, tables and charts indicating the frequencies, mean and percentages. The key findings were that: Advertising results to increased profits by 23% to the tourism organizations. This is as aresult 15% increase in visitor numbers, the study also concurred that advertising helps in retaining a firms competitiveness in the market and enables a firm to compete favorably as provided by 21% of the respondents. The research found out from 42% of the respondents population that the use of social media, personal selling and media broadcasting are the most embraced marketing tools which are effective to both the organization and the clients. The study findings and recommendations are useful to the travel and tourism industry stakeholders, the government, all other linked industries and the entire society, and it emphasizes on the importance of advertising and how it affects tourism performance.

Get your editable research project Eco tourism is a form of tourism involving responsible travel (using sustainable tourism transport) to natural areas, conserving the environment and improving the environment and improving the well-beingof the local people.Eco tourism is the study under investigation. To get a clear view of the constituents of eco-tourism, therefore the core study focused in Ol Pejeta conservancy. The core purpose of the study was to find out the factors that affect eco-tourism management. Objectives of the study included: how the level of education of the tour operators affects eco -tourism management, determining how the code of conduct of tourists affects eco- tourism management finding out how social responsibility affects eco-tourism management and determining how cultural heritage affects eco-tourism management. The information gathered from the study will play a vital role in responding to some discrepancies in the field of tourism, especially in eco-tourism. The study was influenced by the growth of sustainable tourism by many tourism organizations, eco-tourism being one of the leading forms.This study will also be of great importance to learning institutions by providing information concerning eco-tourism which will also act as a source document for other researchers on the same field. The study used a descriptive survey design and the target population included the tour guides, the administration, the tourists and the locals. The sample design used was purposive sampling and the convenience sampling design. The data collection instruments used included questionnaires and interviews. The quantitate data was analyzed into frequencies, percentages and mean in tables.The findings and recommendations help in identifying whether eco-tourism management is of great importance in promotion of the whole tourism product in Ol pejeta conservancy or not. The recommendations give an outlay of what should be done to make eco-tourism of greater benefit to the entire tourism industry.

Get your editable research project This research work evaluated customer’s perceived risk and online bookings of hotels in Kisii Town. It was a descriptive survey research in which 4 specific objectives, 4 research questions and 4 research hypotheses guided the study. The researchers purposively use 18 hotels in Kisii Town as its case study and 384 as its sample size. The research instrument used for data collection was a questionnaire on a 5 point rating scale, which was subjected to a reliability test that produce a reliability coefficient of 0.853, descriptive and inferential statistics on SPSS version 20.0 was used to analyze the data generated. Findings revealed that there is no significant relationship between financial risk and online booing of hotels in Kisii Town and there is a significant relationship between financial risk and online booking of hotels in Kisii Town . Secondly, there is no significant relationship between security risk and online booking of hotels in Kisii Town and there is a significant relationship between security risk and online booking of hotels in Kisii Town . Thirdly, there is no significant relationship between social risk and online booking of hotels in Kisii Town and there is a relationship between social risk and online booking of hotels in Kisii Town . Following the positive and insignificant relationship between online booking as a dimension of customer’s perceived risk, the study recommended that in booking of hotels online, customers should look out for secured and registered sites to avoid loss of money and other financial details and hotel owners introducing online platforms should also make sure that their sites are secured from intruders in other to protect their customers.

Get your editable research project Since March 11, 2020, the World Health Organization (WHO) established a global pandemic status for 2019 coronavirus disease (COVID-19). Global pandemic status means that the disease is throughout the world; the entire world population wherever their country is,can be potentially be infected. This study aims to examine the recovery measures in star-rated hotels in Nairobi post-COVID-19 Pandemic. The data collection method that was used in the study is the primary data collection method. Primary data collection involved the use of questionnaires distributed to the various star-rated hotels in Nairobi to determine the recovery measures put in place post the COVID-19 Pandemic and weresigned by various managers heading the various departments in the hotels. Questionnaires were used because they are easy to distribute among a large group and large amounts of information can be collected effectively and on time. Questionnaires are alsoeasy to facilitate because the questions are often easy and straightforward, therefore, making them very practical. Data was collected with the aid of a questionnaire as the ideal data collection tool. The target population was star-rated hotels in Nairobi which are 53 in total ranging from two to five-star ratings. The sampling design was a simple random sampling where every member of the population had an equal chance of being selected to be sampled and the sample size will be a target of all the 53 hotels which is the entire population. Data collected through questionnaires wereanalyzed using charts and converted into percentages.Out of the 53 listings of star-rated hotels in Nairobi to whom questionnaires were issued, the response rate was 18 respondents.A total of 88.9 % of the respondents knew about the COVID-19 Pandemic to detail while 11.1% were familiar with it. The study found out the importance of undertaking recovery measures. 66.7% of the respondents thought that it was extremely important to have recovery initiatives in place, 16.7% thought that it was very important,11.1 % thought that it was important while 5.5% thought it was somewhat important.Inconcltion, the study shows that Recovery and sustainability is the most important aspect for Star-Rated Hotels to survive in a post Pandemic era.