Effects of staff involvement in decision making in hotel performance - hospitality and tourism research project
| Institution | Rift Valley Institute of Science and Technology |
| Course | Hospitality and tour... |
| Year | 3rd Year |
| Semester | Unknown |
| Posted By | MAKORI KERECHA |
| File Type | docx |
| Pages | |
| File Size | 139.42 KB |
| Views | 365 |
| Downloads | 0 |
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Description
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The study examined the staff involvement in decision making and hotel performance in Kisii town, Kisii County. The objectives of the study are; to examine the extent to which staff involvement in decision making influence staff productivity in hotel establishments in Kisii town, Kisii County, to determine the influence of staff involvement in decision making on hotel productivity, to examine the extent to which staff involvement in decision making influence sales growth in hotel establishments and to identify the factors militating against staff involvement in decision making in hotel establishments in Kisii town, Kisii County. To achieve the objective of the study, survey research design was adopted. The researcher adopted primary data in getting the required information through the use of structured questionnaire. The population of the study is 38 registered hotels in Kisii town, Kisii County with 520 staff strength. The sample size of the study is 226 after adopting Taro Yamane formula. In analyzing the data, simple regression analysis was used. The findings revealed that staff involvement in decision making has a significant influence on staff productivity in hotel establishments. The findings further revealed that staff involvement in decision making has a significant influence on hotel productivity in Kisii town, Kisii County. The findings also revealed that staff involvement in decision making has a significant influence on sales growth of hotels in Kisii town, Kisii County. However, the study recommends that Hotels should provide an enlightenment program for workers on their rights to seize the opportunity of involvement in decision making. Also, hotels should liberalize management structure so as to allow for greater workers involvement.
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