Adoption of Agent Banking as a Financial System and Its Benefits to Involved Financial banking
| Institution | Kimathi Institute of Technology |
| Course | Banking and finance |
| Year | 3rd Year |
| Semester | Unknown |
| Posted By | MAKORI KERECHA |
| File Type | docx |
| Pages | |
| File Size | 503.32 KB |
| Views | 1780 |
| Downloads | 0 |
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Description
ABSTRACT
The study about agent banking and its benefits to involved Financial Stakeholders was conducted in the banking Sector, comprised of two objectives: explore the process for adoption of agent banking for the creation of a financial system: A case of BK and Equity Bank Kenya; and identify the benefits of agent banking as a financial system for financial stakeholders, including agents and commercial banks, central bank, Access to Finance Kenya and customers. The agent banking is designed to help commercial banks increase their outreach without incurring additional costs of setting up physical branches. This study used an exploratory case study research design and sample size of 26 respondents. Data were collected using interviews and analyzed using content analysis. The study identified the process of adoption of agent banking as a financial system and benefits to involved financial stakeholders banking to follow the proposed steps. This study found that agent banking adoption process starts with Central bank issuing agent banking guidelines and Commercial banks apply to obtain prior written approval of the Central bank. In this process, commercial banks invite interested agents to apply seeking permission to provide financial services on their behalf. Technological devices such as mobile phone and POS machines and computer machines are used in the process to provide the financial services after signing the contract between a commercial bank and an agent. It benefits Central bank and Access to Finance Kenya in terms of promoting financial inclusion; increasing the market share and market penetration especially in remote areas for commercial banks. Agents benefit from it, in terms of commission received for agents and customers get convenient access to bank services, for customers. The study concluded that, agent banking that should be adopted by all the commercial banks in order to speed up the promotion of financial inclusion in Kenya. It therefore recommended that the central bank should provide online approval to easy the process. Commercial banks should keep increasing the number of agents to reach potential customers in unbanked locations. They should also adopt other technological devices to provide agent banking services and offer micro loans via agents. Increase the threshold of cash in and cash out transactions an agent cash effect.
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FACTORS INFLUENCING LOAN PORTFOLIO PERFORMANCE OF COMMERCIAL BANKS IN KENYA-BUSINESS RESEARCH PROJECT
The banking sector is a key source of funding for most businesses. Improved loans portfolio management leads to high performance in functions and activities of an organization. It has an effect on total economy of the country and activities of all organizations. Commercial banks use various avenues to generate their income. Loans disbursed to customer are among many other avenues that are used to generate revenue. However, not all loans disbursed are serviced by debtors. Defaulted loans are on the increase in most Financial Institutions and this causes the banks not to meet their obligation of wealthy maximization. The study therefore sought to investigate factors influencing Loans Portfolio Performance in Commercial Banks of Kenya. Specific objectives were; to establish influence of Credit Management, to determine the influence of Unsecured Loans, to evaluate the effect of Repayment Characteristics and finally to analyze the influence of Technological advancement on loans Portfolio Performance of Commercial Banks in Kenya. Descriptive research design was used. Data collection was sought from Commercial Banks Headquarters in Nairobi. The study was based on census approach as it focused on all the commercial banks listed on Nairobi Security Exchange (NSE), Kenya. For each commercial bank listed, 5 respondents were sought and this provided 55 respondents. The study employed both secondary and primary data. Instruments used to collect data were questionnaires, financial reports of Central Bank of Kenya website and Kenya Bankers Association journals. The analysis of tabulated data employed descriptive statistics correlation and regression with the use of Statistical Package for Social Science (SPSS). The conclusion from the findings indicates that employing proper Credit Management has affirmative and considerable influence on Loans Portfolio Performance of Commercial Banks in Kenya. Unsecured Loans has a significant and positive impact on Loans Portfolio Performance of Commercial Banks in Kenya. Further it was revealed that employing proper evaluation of Repayment Characteristics has significant and positive influence on Loans Portfolio Performance of Commercial Banks in Kenya and that Technological Advancement has significant and positive influence on Loans Portfolio Performance of Commercial Banks in Kenya. Recommendation of the study is that commercial banks should ensure they adopt sound Polices review, carry out proper client functioning credit management department. Further it is recommended that commercial banks should engage more feasible loan security measures intended to lessen loan delinquency ratios which can subsequently encourage positive customer performance.
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