INTRODUCTION TO TOTAL QUALITY MANAGEMENT

Institution University
Course HUMAN RESOURCE MANAG...
Year 1st Year
Semester Unknown
Posted By Liz Ochola
File Type docx
Pages
File Size 132.41 KB
Views 3107
Downloads 2
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Description

TQM is defined as both philosophy and a set of guiding principles that represent the foundation of continuously improving organisation. It is the application of quantitative methods and human resources to improve all the process within the organisation and exceed customer needs now and in the future.
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