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ICM NOTES – FRONT OFFICE OPERATIONS & ADMINISTRATION
| Institution | College |
| Course | Hospitality |
| Year | 1st Year |
| Semester | Unknown |
| Posted By | Rose Oloo |
| File Type | |
| Pages | 122 Pages |
| File Size | 1.01 MB |
| Views | 3618 |
| Downloads | 0 |
| Price: |
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Description
The aim of this course is to introduce the trainees to the systems and procedures required for Front Office Operations. It emphasizes the importance of high standards in personal qualities and the provision of customer service.
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Sociology and anthropology notes
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Sociology is the study of social life, social change, and the social causes and
consequences of human behaviour. Sociologists investigate the structure of groups,
organisations, and societies, and how people interact within these contexts. Since all
human behaviour is social, the subject matter of sociology ranges from the intimate
family to the hostile mob; from organised crime to religious cults; from the divisions of
race, gender, and social class to the shared beliefs of a common culture.
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