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FRONT OFFICE OPERATIONS KNEC NOTES
| Institution | COLLEGE |
| Course | Diploma in Hospitali... |
| Year | 1st Year |
| Semester | Unknown |
| Posted By | Mwalimu Evans Okoyo. |
| File Type | |
| Pages | 19 Pages |
| File Size | 313.45 KB |
| Views | 4615 |
| Downloads | 7 |
| Price: |
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Description
Front office: Marketing, sales, and service departments that come in direct contact with the customers, and liaise with the back-office (administrative) departments to maintain a two way flow of information.
Below is the document preview.
Organization theory and Behaviour Questions and Answer
Simplified Questions and Answers
7 Pages
237 Views
0 Downloads
166.71 KB
SITE PREPARATION
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Site Analysis † prior to purchasing a building site it is essential to
conduct a thorough survey to ascertain whether the site characteristics suit the development concept
86 Pages
2384 Views
0 Downloads
6.4 MB
ABC 2205: WORKSHOP TECHNOLOGY
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Masonry works: Manufacture of concrete blocks, bricks, stone dressing. Return
angles; jointing and bedding of construction materials. Setting out. Partitioning. Cut
stone, dressing and laying. Precautions. Creating opening in masonry walls. Fixtures and fittings to masonry walls. Tools and quality of workmanship. Workshop practice. Appropriate technology manufacture of compressed stabilized earth blocks, sisal cement, roofing sheets and tiles, water storage tanks and new products.
50 Pages
2473 Views
0 Downloads
2.19 MB
SOCIAL POLICY
This course introduces learners to key concepts, theories and frameworks for analyzing social policy. The ideological, theoretical and values basis of social policy are examined with a view to understanding how they shape social policy locally, regionally and globally. Selected case studies of social policy interventions in Kenya are also examined.
42 Pages
267 Views
0 Downloads
1.12 MB
COUPLES AND FAMILY COUNSELLING
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People live in relationship. Their problems arise partially from the relationships in which they live - the words and actions that bind or divide them in relation to others. However, the also carry within them their internalizations of other people: their self-esteem and self-concept are influenced by how others acted towards them. Clients (individual & group) enter the counselling room under the influence of their present companions and the historical companions who were their family of origin.
70 Pages
2014 Views
0 Downloads
1.3 MB
PSY 100: MORAL DECADENCE AMONG THE YOUTHS
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If there is any topical issue that is rampant and dominates our everyday intellectual excursion and discussion or creating waves daily in the media, it is the problem of moral decadence among the youths. In fact, the problem, which initially was gradual in bites has now, attained the level that can best be described as the incurable cancer disease, the tentacles of which have spread into the nooks and crannies of the country.
50 Pages
2267 Views
0 Downloads
1.09 MB